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Some players cannot connect / 9999 Ping in Launcher

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I just bought a new dedi from ovh and only some players are able to connect. Other players say it gives them 9999 ping in a3launcher. 

I have checked the firewall and matched everything to another server I am running from a different host with no issues. I also opened ports 2302 - 2306 inbound and outbound.


If the server shows 9999 ping in launcher and I connect via remote connect, then refresh launcher, the server gets detected. This tells me something is blocking the connection for other players.

Does anyone have a solution for this?



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