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Foreigner Player stuck on receiving data

Question

 Players from all other country except my countries are experiencing this problem and cannot enter my server,so i know it must be problem serverside.

here's an rpt log for that player it spams the whole rpt but it just grabbed some of it.

thx for the help!

 

5:09:25 NetServer: users.get failed when sending to 1775866747
 5:09:25 Message not sent - error 0, message ID = ffffffff, to 1775866747 (LCDTV)
 5:09:25 NetServer::SendMsg: cannot find channel #1775866747, users.card=9
 5:09:25 NetServer: users.get failed when sending to 1775866747
 5:09:25 Message not sent - error 0, message ID = ffffffff, to 1775866747 (LCDTV)

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