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Cant connect/find server who has people playing


Having some trouble connecting to a specific server running apex preview, tanoa map with exile, no other mods. This server currently has 22 players, one of us can connect to it without problems, other two of us cant even see how many people is on it as it shows 0/0 with 9999 ping for us. We also met other people on a different server unable to connect to it. 

To try to help the server owner a bit here, anyone know what could possibly be the problem? Could it have something to do with routing or port forwarding or something like that? Sorry i dont have more information. 

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