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Joining server Problem


Im in a weird situation some people can join my server and some cant the server status is online in a3l but once you join it get stuck but when i login into my dedi i can join it. no problems 

but for my friends when they join some of them cannot join through launcher even thoe it joinable through there  they have to direct connect. because after joining through launcher you get stuck 

Im not sure if im allowed do this but could someone try and tell me if they are able to load in 

ip =


ports are open and rcon is working on the server just wondering its confusing me 

my firewall is disabled to 

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